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RingCentral Phone

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Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
Martin ODonnell 11 days ago in RingCentral Phone 0 New

Admin toggle for auto answering calls

This would be very useful for us as currently we have one person that keeps turning on the auto answer feature with 0 seconds before answering. Therefore they get all of the inbound sales calls which isn't fair on the rest of the company. So would...
Danny Sharp 12 days ago in RingCentral Phone 0 New

Avoid pressing 1 when a que call is forwarded to a mobile number

Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a cal...
Danae Whetten 21 days ago in RingCentral Phone 1 New

Different Ring Tones

Ability to set a different Ring tone for internal Extension to Extention calls than main number incoming calls. Each extention would know it is another employee calling them.
Kirk Stubblefield about 1 month ago in RingCentral Phone 0 New

voicemail auditing by administrators

One items we find often is complaints from customers that voicemails were not returned. Our old system was REALLY bad at handling these (Mitel/Shoretel on premise), you had to dig through engineering logs to try and pull out of a wav file was crea...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Dial a call queue from a button

At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk over 2 years ago in RingCentral Phone 3 Under review

Transfer a call from hold

You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.
Madeline Munoz 22 days ago in RingCentral Phone 0 New

Emergency page of more than 25 phones

We have location with more than 25 phones. If there was an emergency such as a tornado and we wanted to page to warn staff to take shelter, or to lock down the facility in the event of a gunman, it would be necessary to page all phones at that loc...
Tom Trauscht 22 days ago in RingCentral Phone 0 New

Conference Call: Drop/Remove individuals during call

The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
Travis McCarthy over 2 years ago in RingCentral Phone 9 Future consideration