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RingCentral Phone

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When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 7 months ago in RingCentral Phone 0 Under review

Customize Audio for Call Park

Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their c...
Logan Kesselring 7 months ago in RingCentral Phone 7 Under review

Ability for agents to see their schedule Weekly.

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
Diana Perez 7 months ago in RingCentral Phone 0 Under review

Option to keep RingCentral phone call window open when answering from a paired deskphone

When a deskphone is paired there should be an option to keep active call windows on the RingCentral computer app without having to accept them there first, it's awkward to answer on the computer and then pick up the handset in instances where we d...
Trey Kuchinsky 17 days ago in RingCentral Phone 0 New

would like highlighter feature added to format tab where you can underline & bold text

highlighter option when sending messages in app
Judi Walters 17 days ago in RingCentral Phone 0 New

Fax: Increase file attachment size limit.

FAXING: increase attachment size from 20 MB to 30MB, since most scanners scan to the full capacity around 30MB per max load of scanned documents
about 3 years ago in RingCentral Phone 3 Already exists

Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon, I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement ...
Alex McClelland about 3 years ago in RingCentral Phone 30 Future consideration

Emergency dialing notification

Please create the ability to have different 911 notification people per location. This way someone local can be selected to get notifications for their location but not ALL locations. But also where some can get for ALL if necessary
Travis Hill over 1 year ago in RingCentral Phone 1 Under review

Custom Rule for calls with no caller ID

we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully ...
Paula Kershenstine 18 days ago in RingCentral Phone 0 New

Add Department Field to User Templates

I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/...
Nick Rowland over 1 year ago in RingCentral Phone 2 Under review