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RingCentral Phone

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Display the time zone of the person you are about to call

I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable wi...
Christopher Mace 8 months ago in RingCentral Phone 0 Under review

Need a easier way to transfer a call directly from a desk phone to someone's voicemail

Our receptionist uses a desk phone with sidecars. We're a small company with only about 70 extensions, so we are able to have a button on the phone or on a sidecar for every extension. It is a multi-step process with this system, from a desk phone...
Craig Rhinehart over 1 year ago in RingCentral Phone 0 Under review

I'd like to be able the schedule conference calls in the future

I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
Guest almost 3 years ago in RingCentral Phone 5 Under review

Received a call from inmates

For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can re...
Ronald A 6 months ago in RingCentral Phone 0 Under review

Restricting Outbound Calls via Limited Extensions

We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
Mark Lewis 7 months ago in RingCentral Phone 2 Under review

Ability to anounce and see the participants of a conference call.

Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).
Asimina Georgakopoulou 6 months ago in RingCentral Phone 0 Under review

Allow transfers directly to the dial by name directory

Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact...
Corey Buskirk almost 3 years ago in RingCentral Phone 1 Under review

Show Presence as Not Available once call is initiated instead of waiting for call to connect

At the moment, if a user picks up their phone to dial a call, either from the desktop application or desk phone, they still show as available until that call connects. It would be most helpful if they showed as Not Available once the call was init...
Kiley Loveall over 1 year ago in RingCentral Phone 0 Under review

Call transcription to text

Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
Marisa Horton over 1 year ago in RingCentral Phone 0 Under review

Ability to add custom speed dial button to yealink phones from the portal

I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
Nick Papafotopoulos 9 months ago in RingCentral Phone 0 Under review