RingCentral Phone

It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the us...

We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someo...

enable feature to select if users can either do one or the other for warm and cold transfers. warm + cold warm cold we can then be certain no colds are done accidently or for any other reason.

Use case: Patients leave voice mail to the extension of the doctor on call. Doctor may or may not be running RC app on the phone. Need a way to notify the doctor, by calling the doctor at the mobile number and at least announce there is a new voic...

Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".

It would be great to have an option to ring the phones back let's say after someone has been on hold for 1 or 2 minutes. In case they have been forgotten about or just as a simple reminder.

Integration with Freshdesk Phone Service in the Ticket System

If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To: 864-772-3410 (me) for ex...

We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension ...

The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue ca...