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RingCentral Phone

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want to be notified when text is undelivered ,through an icon

Background: Notifications for Undelivered SMS Problem: Customer is not getting a notifications on the main screen for undelivered SMS Steps to Reproduce: 1. Launch O@H Desktop app 2. Send SMS (Example: 7016535315) Actual Behavior: He needs to open...
Guest about 3 years ago in RingCentral Phone 0 Under review

Dial code/prefix for different caller ID

I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers: -Certain phones can dial 9 + the phone number to use the Main compan...
Adi s about 3 years ago in RingCentral Phone 0 Under review

Dial 9+number for main company Caller ID #, 8 for second caller ID #

Our old system let us dial for example: 9 plus the phone number and it would show the main company number 8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected num...
Guest about 3 years ago in RingCentral Phone 0 Under review

Send an alert when x numbers of calls are in the queue

We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
Guest about 3 years ago in RingCentral Phone 0 Under review

Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
Jessa Remo about 3 years ago in RingCentral Phone 8 Under review

Be able to retrieve a call that was transferred

I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone
Lynnette Mayberry about 3 years ago in RingCentral Phone 0 Under review

Call Forwarding based on Status (available, busy, do not disturb, etc)

If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the...
Guest about 3 years ago in RingCentral Phone 0 Under review

Presence Ring/No Ring option for each key

Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls
1194 Jeff Dominiak about 3 years ago in RingCentral Phone 1 Under review

Fax Notifications: Display the Incoming Fax # for the Sender on Received Faxes

Today, when fax notifications come in, the "from" line shows "notify@ringcentral.com." However, my organization would prefer the ability to see the sender's fax # there, either showing in place of the generic email address or as a name that displa...
Guest about 3 years ago in RingCentral Phone 0 Under review

Quicker Transfer - IVR Menu Option - When no action is entered

We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change th...
Guest about 3 years ago in RingCentral Phone 0 Under review