RingCentral Phone

It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

Add queue category to recents menu(call log)

Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.

Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to kno...

I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.

I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mo...

Our client services department has consistent schedules throughout the week. It would be nice to be able to set a "working hours" period where users are automatically taken out of the queue. Or likewise, set an "away" period automatically for lunc...

It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.