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Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Allow Ring My Phone to be turned on/off by user with presence monitoring

Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the statu...
Jason Kirkpatrick about 2 years ago in RingCentral Phone 0 Future consideration

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest about 2 years ago in RingCentral Admin Portal / RingCentral Phone 2 Under review

Allow Call Recording Notification To Be Customizable Per Queue

We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being re...
Guest about 2 years ago in RingCentral Phone 2 Future consideration

Caller ID Name Display on User Extensions End

Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
Guest about 2 years ago in RingCentral Phone 3 Under review

Please add an option to disable call recording announcement for internal extension to extension calls

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. ...
Guest about 2 years ago in RingCentral Phone 10 Under review

Display our company logo alongside Caller ID to outgoing call recipients

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Text from the same main user number

we are unable to text from the main line
Guest about 2 years ago in RingCentral Phone 32 Planned

The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

We wish our devices to "ding" when a call is placed on park until someone takes the call.

Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.
Peter Mohr about 2 years ago in RingCentral Phone 0 Under review