RingCentral Phone

We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the ...

When there is a new update available for the Windows RingCentral Phone app, it prompts the user to update it. If you have the app deployed using the ALLUSERS=1 switch, it will prompt for admin credentials to complete the update. It would be nice t...

It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.

In many industries, including mine, it would be helpful to have access to call recording up to a year -- would LOVE to have this

If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.

Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.

It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.

I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of com...

Hi there, i basically have 3 extensions on my account (admin one and dispatch team) the problem is that the dispatches can t see the calls that are being directed to the numbers i have. Same problem with recordings...can you guys add the recording...