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Add option for internal (extension) only calling

We have a need for phones that can use the paging system and dial other extensions but would like to disable local and long distance calling
Adam Lepp over 1 year ago in RingCentral Phone 2 Already exists

Unconditional Call forwarding

If we have a Call Queue and an extension assigned to a call Queue, I have extensions that auto forward to an external non Ring Central phone number and would like to be able to make it forward with out have to answer and press 1. If we dial the ex...
Guest over 1 year ago in RingCentral Phone 1 Already exists

Break from rings between calls in call queue

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...
Guest over 1 year ago in RingCentral Phone 0 Under review

ability to disable premium rate calls on a per user or role basis

we'd like to be able to disable premium rate calls on a per user basis, as a role permission would be fine as well.
Paul Hawkins over 1 year ago in RingCentral Phone 1 Already exists

Allow user accounts without direct numbers

Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted t...
Paul Hawkins over 1 year ago in RingCentral Phone 1 Under review

Custom Rule under que - option to Press 9 for phone directory

When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use th...
Guest over 1 year ago in RingCentral Phone 0 Under review

click to call widget

Would like to add click to call widget.
Guest over 1 year ago in RingCentral Phone 0 Under review

Allow Callers to Transfer to Another Extension by Pressing 0 During a Voicemail Greeting

With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily ...
Eric Wedige over 1 year ago in RingCentral Phone 0 Under review

On Hold Times Upgrade

WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want th...
Guest over 1 year ago in RingCentral Phone 0 Under review

Automated calling of phone numbers one after the other

Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
Guest over 1 year ago in RingCentral Phone 0 Under review