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Allow calling with 4 digits plus the area code

My French client would like to dial 4 digits with the area code : For example, he wants to call 3436, he will dial +33 3436. Or adding this number to an extension within the account, and allow the call with this extension.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Archiver seperation of call recordings for phone transfers.

Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is ...
ISDA Office 12 months ago in RingCentral Phone 0 Under review

Allow faxing via the RingCentral Phone app for message-only extensions

The RingCentral Phone app will allow login via a message-only extension, but there is no functionality there. Being able to send faxes would be incredibly useful. Especially if your only option to send a fax is using the print driver (only availab...
Sal Hernandez almost 2 years ago in RingCentral Phone 0 Under review

Have Caller's Names Show Up In Call Queue

Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
Savant savant 12 months ago in RingCentral Phone 0 Under review

Allow intercom to be used with presence - will allow intercom to work without entering extension number

For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we on...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Operators can sort text by phone numbers vs mixing all received text together

We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers ...
Kerry Millhiser 12 months ago in RingCentral Phone 0 Under review

Dock the Dial Box page and Ability to add users to groups without going into every group

If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new...
Cindy Strutman 12 months ago in RingCentral Phone 0 Under review

Call Queue Pickup - Ring Time Too Long

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone li...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Notification when a user is available for a call or transfer

A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or trans...
Guest almost 2 years ago in RingCentral Phone 0 Under review

The same number needs to be able to ring on 2 or more physical phones, especially is it is an emergency line.

I recently started as a security manager for my company and was in shock to find out that the emergency number that is posted at all our buildings and campuses rings on only one phone. This is very concerning. If someone calls an emergency line fo...
Guest almost 2 years ago in RingCentral Phone 0 Already exists