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RingCentral Phone

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Allow handling of multiple Call Queue calls

Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up mu...
James Dunn over 2 years ago in RingCentral Phone 16 Under review

Extend the time to input an extension

The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.
Guest over 2 years ago in RingCentral Phone 0 Under review

Post incoming phone call to Slack channel

Post incoming phone call to a Slack channel. A simple notification for Slack users.
Guest over 2 years ago in RingCentral Phone 0 Under review

Caller ID label

When any phone call comes through RingCentral, it would be nice to have the phone ringing say "RingCentral" because we use our personal phones as work phones, it would be great to have that distinction
Guest over 2 years ago in RingCentral Phone 1 Already exists

E164 Number Format - would like it to be on for all countries

Customer would like the E164 format to be on for all countries so the user experience is the same
Ty Stephens over 2 years ago in RingCentral Phone 0 Under review

Allow option to record inbound calls but not internal calls (extension to extension)

Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even i...
Alexandra De La Garza over 2 years ago in RingCentral Phone 2 Under review

Ring groups and call queues should follow phone numbers and extensions, NOT APP LICENSES.

We are in a large enterprise where RC Phone licenses are often recycled. While it is true that with due diligence a terminated employee would be removed from their ring groups, this doesn't happen yet as often as it should. So, their license is di...
Guest over 2 years ago in RingCentral Phone 0 Under review

Better Verbal Voicemail number read out

RC when listening to VM the number reads out as one long number and would like it to either say the number as a telephone number or read each digit seperately.
Guest over 2 years ago in RingCentral Phone 0 Under review

Export User name and number to a spread sheet

You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user
Guest over 2 years ago in RingCentral Phone 0 Under review

Alert users when being monitored

It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.
Guest over 2 years ago in RingCentral Phone 0 Under review