RingCentral Phone

When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the b...

Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.

We have smaller office and when everyone leaves for lunch, we would like to forward the main number to a calling service we pay for. Presently, we can do this by dialing #72 and then the number and when we get back, we dial #73 to unforward them. ...

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same

This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for e...

It would be really great to have a custom forwarding rule based on RingCentral Contacts that have a specific tag or category. This would make the routing of calls directly to the appropriate extension much faster and easier.

be able to forward calls automatically by dialing star codes on deskphone

It is very time consuming to have to look up a clients extension because it cannot be stored in the contacts. When I asked someone in your company they suggested I add the extension to the persons last name, that is a very clumsy fix.

Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.

Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required