RingCentral Phone

When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with s...

We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owne...

It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can mon...

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...

It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) reco...

Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...

It's very disconcerting to hear the caller's number as "X billion, XXX million, XXX thousand, X hundred XX" instead of just reading each individual number like a phone number is traditionally read. "1-2-3-4-5-6-7-8-9-0"

Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.