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RingCentral Phone

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Traditional Intercom needs to work.

Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.
Guest about 2 years ago in RingCentral Phone 0 Under review

Call Queue Status Unavailable while 'In a meeting'

I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a fe...
Guest about 2 years ago in RingCentral Phone 0 Under review

Dial Zero to reach operator from user extension

Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
Guest about 3 years ago in RingCentral Phone 5 Under review

RingCentral Phone app allow To Voicemail option for call forwarding members

Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct ...
Guest about 3 years ago in RingCentral Phone 0 Future consideration

I want to remove entering a password everytime I listen to a voicemail please.

we have multiple company names due to marketing purposes it's annoying having to enter a password for each company every single time i listen to a voicemail
Tile & Stone Care about 1 year ago in RingCentral Phone 0 Under review

Hot Desk Phone: Selecting a number to assign to the phone.

When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.
Kyle Hogentogler about 3 years ago in RingCentral Phone 1 Future consideration

Additional Reporting Feature on Call Log: How long it takes to answer a call

Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
Guest about 3 years ago in RingCentral Phone 1 Under review

Enable customers to save their spot in the Queue to have a rep call them back.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr about 1 year ago in RingCentral Phone 0 Under review

Add users presence in bulk

I need to add everyone to my presence page in bulk vs. individually adding each user.
Guest about 2 years ago in RingCentral Phone 0 Under review

Simple mode for Avaya Cloud Office softphone

IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
Chris Waddington about 3 years ago in RingCentral Phone 0 Future consideration