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RingCentral Phone

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adjust length of time before an extension-to-extension call times out while dialing

We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Add 2 minutes option to after queue call work time.

Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot. This is to r...
Guillermo Fuentes about 2 years ago in RingCentral Phone 0 Future consideration

Adding Contacts Specific to Each Company Phone Number

The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all num...
Guest about 2 years ago in RingCentral Phone 0 Under review

Option to change the default number of rings when users login to HotDesk

When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Display our company logo alongside Caller ID to outgoing call recipients

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Auto-text message Hotkey when a cell phone is highlighted.

I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text messa...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Prevent numbers from being displayed as CID when outbound dial

Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Enable customers to save their spot in the Queue to have a rep call them back.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr 9 days ago in RingCentral Phone 0 Under review

volume change for individuals

Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
Dylan Malcuit about 2 months ago in RingCentral Phone 0 Under review

Speedial Groups/Call Queues Via Line Keys

Not sure if this exists now, but it would be extremely useful if we were able to program buttons (Line Keys) on the physical phones to be able to transfer calls to groups/queues.
Vick Aslanian 9 months ago in RingCentral Phone 0 Under review