Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.
Call Queue Status Unavailable while 'In a meeting'
I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a fe...
RingCentral Phone app allow To Voicemail option for call forwarding members
Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct ...
I want to remove entering a password everytime I listen to a voicemail please.
we have multiple company names due to marketing purposes it's annoying having to enter a password for each company every single time i listen to a voicemail
Tile & Stone Care
about 1 year ago
in RingCentral Phone
0
Under review
Hot Desk Phone: Selecting a number to assign to the phone.
When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.
Kyle Hogentogler
about 3 years ago
in RingCentral Phone
1
Future consideration
Additional Reporting Feature on Call Log: How long it takes to answer a call
Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
Enable customers to save their spot in the Queue to have a rep call them back.
Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr
about 1 year ago
in RingCentral Phone
0
Under review
IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
Chris Waddington
about 3 years ago
in RingCentral Phone
0
Future consideration