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Multifactor Authentication through Microsoft, Google, Duo, Yubikey

Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google ...
Zach Nieves over 2 years ago in RingCentral Phone 3 Under review

Disabling HUD company-wide

We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.
Guest over 2 years ago in RingCentral Phone 4 Under review

Random display of Caller ID

Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. ...
TOM Schollmeyer over 2 years ago in RingCentral Phone 0 Under review

VoiceMail to E-Mail Language Filter

Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive wo...
Guest over 2 years ago in RingCentral Phone 0 Under review

Interrupting my current call

I need incoming calls to stop interrupting my current call. I would like to be able to see that someone is calling, but for the active call to take priority
Guest over 2 years ago in RingCentral Phone 3 Under review

ability to silence calls coming from queue

getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or i...
Guest over 2 years ago in RingCentral Phone 3 Under review

I would like to be able to send a canned audio reply to a caller who is calling on my desk phone when I am at my desk but too busy to answer right now.

When I'm involved in a conversation on my CELL PHONE and my desk phone rings, I would love to be able to send an instant message to the caller with a canned message by pressing buttons on my desk phone. I foresee this sequence as 1) VOIP phone sta...
Guest over 2 years ago in RingCentral Phone 0 Under review

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
Guest over 2 years ago in RingCentral Phone 8 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll over 2 years ago in RingCentral Phone 0 Under review

Connect with Hawksoft

When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.
Guest over 2 years ago in RingCentral Phone 1 Under review