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RingCentral Phone

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Add CCRN to directory in RC Office

Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC...
Stacy Palmer over 2 years ago in RingCentral Phone 0 Under review

Remove CCRN's from Outbound CallerID options

With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be a...
Stacy Palmer over 2 years ago in RingCentral Phone 0 Under review

CallerID Name in UK

It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.
James Ronald over 2 years ago in RingCentral Phone 0 Under review

Auto Answer feature in Chrome Extension/Play Store version of Ringcentral

In the Windows desktop version of Ringcentral Phone app there is a feature to Auto Answer a call within a set amount of time (5, 10, 15 , etc, secs) We are moving our workforce towards using Chromebooks instead of a standard Windows desktop and th...
Guest over 2 years ago in RingCentral Phone 1 Under review

Be able to change holiday hours on select number of extensions

Some extensions in my company react the same way during business or after hours. Others, need specific after hour instructions. When a holiday hits, not only do I have to add holiday hours to the auto attendant, I have to do this for each extensio...
Guest over 2 years ago in RingCentral Phone 0 Already exists

GIFs in text message

GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.
John Martinich over 2 years ago in RingCentral Phone 1 Under review

Feature request to have payment system for RingCentral.

Feature request to have payment system for RingCentral.
Guest over 2 years ago in RingCentral Phone 0 Under review

Mute Call Recording notification

Can we add a feature that allows you to turn off the Call Recording notification.
Guest over 2 years ago in RingCentral Phone 2 Already exists

Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
Guest over 2 years ago in RingCentral Phone 7 Future consideration

Add Vacation option

Adding a vacation option will automatically disable the phone from receiving calls. this will help with people who have a ring central app and will take the work out from having to disable or dnd the line.
Guest over 2 years ago in RingCentral Phone 1 Already exists