Skip to Main Content

RingCentral Phone

Showing 1290

RingCentral Phone for IT download or to be able to integrate Microsoft Office (Word, Excel, etc.) not just Outlook.

We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension ...
Lisa Galasso over 2 years ago in RingCentral Phone 0 Under review

Call Queue Pick Up Feature

The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue ca...
Cindy Hubert over 2 years ago in RingCentral Phone 0 Will not implement

Turn Off Extension Dialing Options

RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to th...
Kelsie Gissler over 2 years ago in RingCentral Phone 10 Under review

Silence notification for call pickup when the user is set to Do Not Disturb

Even dispatchers need a lunch break. Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notificat...
Ryan Laughy over 2 years ago in RingCentral Phone 0 Under review

Forward a call to another phone, but continue ringing initial phone.

Once a call gets forward to another person, the original person still has a chance to pick up the call.
Guest over 2 years ago in RingCentral Phone 0 Under review

Get email copies of outgoing text messages.

You can already get email notifications for incoming texts, and this is great because it lets you archive that communication the same way you would an email. But unlike standard emails, you only get one side of the conversation, because outgoing t...
Guest over 2 years ago in RingCentral Phone 1 Under review

Customer should have the ability to whitelist country without sending CCAF

Customer should have the ability to whitelist country without sending CCAF, since not all were comfortable sharing this information
Wilhelmina Regal over 2 years ago in RingCentral Phone 0 Under review

Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)

Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone...
Guest over 2 years ago in RingCentral Phone 1 Under review

Call Queue Enhancement

I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.
Devang Patel over 2 years ago in Hardware / RingCentral Phone 0 Under review

Templates for Different Roles

It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the ...
Guest over 2 years ago in RingCentral Phone 0 Under review