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RingCentral Phone

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GIFs in text message

GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.
John Martinich over 1 year ago in RingCentral Phone 1 Under review

Show DND status on Desk phone for colleagues to know.

Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available
Brock Kimball over 1 year ago in RingCentral Phone 1 Future consideration

Caller ID name should be visible for Toll Free

Our Caller ID shows up as different for each phone in our office
Guest over 1 year ago in RingCentral Phone 1 Future consideration

Background noise cancellation

It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc....
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Allow Blocking Outbound Calls by Number

Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
Guest almost 2 years ago in RingCentral Phone 2 Under review

To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main cus...
Kristine Saxton 5 months ago in RingCentral Phone 6 Under review

Add Any and All Extensions to Presence List

Please add the ability to add all extensions to presence lists. Including call queues, message-only extensions, announcements, etc. Getting expansion modules should be able to retrieve all extensions, not just those for MVP users.
Matthew Prythero 6 months ago in RingCentral Phone 2 Under review

Call Queue Pick Up Feature

The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue ca...
Cindy Hubert 11 months ago in RingCentral Phone 0 Will not implement

Fix Voicemail Access

If you create a Queue, and a caller ends up in that voicemail, there is no easy way for the members of the Queue to get to that voicemail. They have to be given advanced levels of access (Admin) to the system to access it. Currently, this means th...
Guest about 1 year ago in RingCentral Phone 1 Under review

Longer Voicemail Length

We have some users that need to be able to accept longer voicemails (in particular our help desk that needs people to be able to record detailed descriptions of their problem). It would be useful to us to allow for at least certain users to be abl...
Nathan Boyer about 1 year ago in RingCentral Phone 2 Under review