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process payments

It would be awesome to process payment on a call. Once the client calls he can be transferred to a secure line where he will be asked to introduce the card information, once the payment is processed, the client can be rejoin the call with the agen...
Orestes Alejandro 3 months ago in RingCentral Phone 0 New

Collect Calls

Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
Jodi Colling 3 months ago in RingCentral Phone 0 New

Special ring tone when extension to extension called

I think it would be great if you had an automatic different ring tone when someone dialed an extension directly as opposed to an outside call. We don't always intercom, but sometimes use the extension which would alert coworker automatically of th...
David Reeve 3 months ago in RingCentral Phone 0 New

Allow for integration with enerflo for solar sales.

I'd love to be able to call my customers.
Daryl Hallwas 3 months ago in RingCentral Phone 0 New

Add a badge to Cloud Office icon on Task Bar to show status

I sometimes forget to make myself available when I've left my desk. If the icon in the Windows (or Mac) Task bar showed a 'badge' reflecting my status I would be ale to see if I have forgotten.
Peter Wiggins 3 months ago in RingCentral Phone 0 New

Report showing missed called when agent isn't on the phone

Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either
Tara Shultz 3 months ago in RingCentral Phone 0 New

Text Notification pop up preview - want it back

The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to displ...
Wayne Blackwell 3 months ago in RingCentral Phone 0 New

DND state routes call to another user but voicemail circles back

This would allow us to keep the current setup we've got in Mitel once moving over to RingCentral. There's no ability to change where the call flow goes once in the DND state. We can achieve something Similiar through call rules, but this seems lik...
Matt Daly 3 months ago in RingCentral Phone 0 New

More programable options for Presence keys

We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on R...
Dennis Lebman 3 months ago in RingCentral Phone 0 Under review

Allow Users to accept queue calls while on another call.

As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call ...
TP Admin 3 months ago in RingCentral Phone 0 New