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RingCentral Phone

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Multiple Ringtones for internal/external calls

With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the deskt...
Sandra Helton 4 months ago in RingCentral Phone 0 Under review

Display assigned extension number on phone screen

For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
Derrick Forshee 4 months ago in RingCentral Phone 0 Under review

Allow Limited extensions to call paging groups

In our buildings we have a handful of full user phones but most are shared house phones using limited extensions. In an emergency it would be helpful to be able to call a paging group from a limited extension, At present Ring does not allow this.
Derrick Forshee 4 months ago in RingCentral Phone 0 Under review

Add The Ability To Send An Email For Answered Calls

We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
Jeannette McWay 4 months ago in RingCentral Phone 0 Under review

Email copy of call recording

With the on-demand call feature, we would like the RC user who recorded the call to automatically receive a copy of it by email.
Emily Westmoreland 4 months ago in RingCentral Phone 0 Under review

Busy Number Auto-Redial

Busy Redial Feature With Verizon, if you dial a number and it is busy, you can dial *66 and hang up. Verizon will call you first when the number is free and when you pick up, redial the number that was busy so that you don't have to keep calling m...
David McLean 4 months ago in RingCentral Phone 0 Under review

Users need to be able to access more than 2 lines on phone

If we have an attorney that has a line on hold, one active and a new call comes in, the user is not aware of the 3rd or 4th call and the system directs the call to VM or settings for call handling. Our attorney's want the option to answer these ca...
Patrick Warren 4 months ago in RingCentral Phone 1 Under review

Ability to change or remove automatic SMS response

My team works in the digital healthcare field and we do a lot of telephonic outreach to engage patients in our program. When we send SMS messages and a patient replies "Stop" they receive an automatic response stating that future texts from this n...
Katherine Russell 4 months ago in RingCentral Phone 0 Under review

Add AI criteria

Add AI analysis to recorded calls as well as recorded videos.
Stephen Shaffer 4 months ago in RingCentral Phone 0 Under review

System needed that is supported by ChromeOS

I cannot download the Ringcentral App on my Chomebook computer since it does not have Windows. Ringcentral app does not support the ChromeOS operating system.
Service Team1 4 months ago in RingCentral Phone 0 Under review