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Phasing phone application work around

Ideas: One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are require...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Custom Greeting for Direct Numbrers

It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Silent air time after customer is told to hold the line

If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Replay voicemail

hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
Guest about 2 years ago in RingCentral Phone 0 Future consideration

To have or allow a different VM mailbox on one extension with multiple numbers.

To have or allow a different VM mailbox on one extension with multiple numbers.
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Dynamic outbound caller ID

Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after

We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Call Waiting for iOS/Android

Can you add call waiting for RC Phone app on Android/iOS? Right now just receiving missed call prompt which makes it appears like users are avoiding calls
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Inactive queue skipping

When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.
Mike Arneson over 2 years ago in RingCentral Phone 0 Future consideration

Dial by last name- 2 letters

We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.
Guest over 2 years ago in RingCentral Phone 0 Future consideration