Skip to Main Content

RingCentral Phone

Showing 97

To be able to fax to a group of contacts instead of adding each contact individually

It will save time when faxing a promo or flyer to many contacts.
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Keep Site Filter When Editing User Phones

Option to keep the Sites filter in place when editing multiple phones. Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the...
Nick Rowland Corp almost 3 years ago in RingCentral Phone 0 Future consideration

Abandonment Threshold

I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard...
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Phone call satisfaction feedback/survey

How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Phasing phone application work around

Ideas: One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are require...
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Custom Greeting for Direct Numbrers

It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign...
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Silent air time after customer is told to hold the line

If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Replay voicemail

hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

To have or allow a different VM mailbox on one extension with multiple numbers.

To have or allow a different VM mailbox on one extension with multiple numbers.
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after

We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?
Guest almost 3 years ago in RingCentral Phone 0 Future consideration