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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

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Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.

was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" . The problem with this workaround is, the user who answered the incoming call is...
Jason Barrett over 1 year ago in RingCentral Phone 0 Under review

Display assigned extension number on phone screen

For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
Derrick Forshee over 1 year ago in RingCentral Phone 2 Under review

Assign CNAM to individual users direct numbers via Admin Portal

If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is ab...
Guest almost 3 years ago in RingCentral Phone 1 Under review

Org-Wide SMS Number Block

Please create a feature to create org-wide block rules for abusive or phishing/ scam SMS messages. Some of our users are being inundated with spam!
Chris Bernhardt almost 2 years ago in RingCentral Phone 2 Under review

Option to play a sound when a line disconnects

I would like the option for a sound to play when the line disconnects. Options to upload a sound or select from an option of tones would be nice. I had one system that played two short mid to low range tones on disconnect.
Josh Shofstahl about 2 years ago in RingCentral Phone 3 Under review

Option to remove a caller from the conference call and to see if the caller is still there

This was in the classic app. Kindly add in the new RC tool please. See attached picture as well.
Maria Marbella over 2 years ago in RingCentral Phone 1 Under review

Allow Presence line call routing or forwarding back to originating extension

An administrative assistant who has a presence line on their handset, answers the presence line extension and determines that the caller should leave a message to the originating extension. There isn't a way at this moment for the call to be route...
Carlos Couto 10 months ago in RingCentral Phone 0 Under review

DND Status Available To Other Users

A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.
Carolyn Almengor over 1 year ago in RingCentral Phone 1 Under review

Alert when available

Create an option in RC app to alert you when a user becomes available.
Travis Hill almost 2 years ago in RingCentral Phone 0 Under review

Different Call Recording Announcement settings per site

I have 30 sites and I need different settings per site.
Jacob Beach over 2 years ago in RingCentral Phone 0 Under review