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RingCentral Phone

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Warm Transfer to CCRN's

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
Anthony Cherry over 2 years ago in RingCentral Phone 1 Under review

Once reached the VM, the system should send a Youtube link to the caller

I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail
Guest over 2 years ago in RingCentral Phone 1 Under review

RingMe button to ring Call Queue

The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way ...
Guest over 2 years ago in RingCentral Phone 0 Under review

Set DND for a time or schedule, e.g. 1 hour, rest of today.

I would like to set Do Not Disturb for a while, and not need to remember to turn it off again.
Guest over 2 years ago in RingCentral Phone 3 Already exists

Ability to test headset to see if sound works

The old RingCentral had the ability to test to ensure that the headset volumes were working. I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral. I can see in...
Guest over 2 years ago in RingCentral Phone 1 Under review

Leave blank space between extension on the desk phone

It would be nice to be able to leave blank spots on the desk phone, when you have an extension insert. That way you can have your main people on the phone, and the rest will be on the extension insert instead of the misc. people split between the ...
Kayla Perez over 2 years ago in RingCentral Phone 0 Under review

Put Call Queue voicemail into User Voicemail Menu if a Member

Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or t...
Paul Dobbs over 2 years ago in RingCentral Phone 1 Under review

Customize the time for Auto-answer

We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers g...
Guest over 2 years ago in RingCentral Phone 1 Under review

Outbound Calling Blocked Numbers Notification

RingCentral periodically blocks US numbers due to suspected Fraud. It would help if we received an advance notice of this as well as what numbers are going to be blocked. There are instances where the numbers that end up being blocked are actually...
Guest over 2 years ago in RingCentral Phone 0 Under review

Dial by Name directory by site

Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees liste...
Cliff Garstka over 2 years ago in RingCentral Phone 6 Under review