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RingCentral Phone

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Allow an account to have lines on more than one pricing plan

We have 150 phones on the Standard plan. We would like 10 of our phones to have the features from the Premium plan. Our rep tells us we would have to move all our phones to Premium to get the features that we only want on 10 phones. We would be wi...
Guest over 2 years ago in RingCentral Phone 0 Under review

Add option for internal (extension) only calling

We have a need for phones that can use the paging system and dial other extensions but would like to disable local and long distance calling
Adam Lepp over 2 years ago in RingCentral Phone 2 Already exists

Unconditional Call forwarding

If we have a Call Queue and an extension assigned to a call Queue, I have extensions that auto forward to an external non Ring Central phone number and would like to be able to make it forward with out have to answer and press 1. If we dial the ex...
Guest over 2 years ago in RingCentral Phone 1 Already exists

Transfer to an extension from a cell phone

All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
Josh Gorrell over 2 years ago in RingCentral Phone 2 Under review

Report for Parked calls

I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
Guest over 2 years ago in RingCentral Phone 0 Under review

Log Text Message and Call Activity to a Google Sheet

This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. T...
Guest over 2 years ago in RingCentral Phone 0 Under review

Increase contact maximum capacity

We're growing and need more than 10,000 contacts
Ty Palmer over 2 years ago in RingCentral Phone 1 Under review

More than 10 people for Call Queue Simultaneous

My phones need to ring to every sales person. Please add an option to ring to everyone, not just 10 people. Then allow the admin to select what phone will not ring.
Guest over 2 years ago in RingCentral Phone 1 Already exists

Alternate Phone Calls Between Groups

As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
Guest over 2 years ago in RingCentral Phone 0 Under review

Break from rings between calls in call queue

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...
Guest over 2 years ago in RingCentral Phone 0 Under review