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Be able to change holiday hours on select number of extensions

Some extensions in my company react the same way during business or after hours. Others, need specific after hour instructions. When a holiday hits, not only do I have to add holiday hours to the auto attendant, I have to do this for each extensio...
Guest over 2 years ago in RingCentral Phone 0 Already exists

GIFs in text message

GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.
John Martinich over 2 years ago in RingCentral Phone 1 Under review

Feature request to have payment system for RingCentral.

Feature request to have payment system for RingCentral.
Guest almost 3 years ago in RingCentral Phone 0 Under review

Mute Call Recording notification

Can we add a feature that allows you to turn off the Call Recording notification.
Guest almost 3 years ago in RingCentral Phone 2 Already exists

Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
Guest almost 3 years ago in RingCentral Phone 11 Future consideration

Add Vacation option

Adding a vacation option will automatically disable the phone from receiving calls. this will help with people who have a ring central app and will take the work out from having to disable or dnd the line.
Guest almost 3 years ago in RingCentral Phone 1 Already exists

Ability to dial "0" (or whatever) to return to Autoattendant when reached voicemail.

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...
Guest almost 3 years ago in RingCentral Phone 0 Under review

Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...
Guest almost 3 years ago in RingCentral Phone 0 Under review

Zero Out to be based on individual users instead of on company level.

I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more...
Kami Miller almost 3 years ago in RingCentral Phone 0 Under review

Survey option after phone call has ended

We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
Guest almost 3 years ago in RingCentral Phone 2 Under review