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RingCentral Phone

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Display phone numbers with dashes (i.e., 123-456-7890)

When an incoming call appears on the screen of my Yealink phone, the caller's # is just one long string (i.e., 1234567890 vs 123-456-7890), which makes it particularly cumbersome (to me anyway) to try and copy it down.
Brad Robbert 3 minutes ago in RingCentral Phone 0 New

Group chat

Increase from 10 to 60 or more
Jojo Tharayil about 2 hours ago in RingCentral Phone 0 New

Utilize the intercom feature without having to dial user extension

We would like to have the ability to press "Intercom" then press a user extension rather than having to look for and dial the recipients extension.
Maurice Escayg 1 day ago in RingCentral Phone 0 New

Park callback is too fast, then drops the parked call

When I park a call after about 5 minutes it calls me back, then if I don't answer within perhaps 15 seconds it drops the call. This is both too fast for it to ring me back from a parked call in my opinion, and very bad for it to drop the call. As ...
Ben Miller 1 day ago in RingCentral Phone 0 New

Option to add other status updates for agents

Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
Silma Lamas 2 days ago in RingCentral Phone 0 New

Auto Text Replies After Hours

We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not moni...
First Day Homecare 2 days ago in RingCentral Phone 0 New

A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that particular group/company with a different name than the corporate company.

All companies with multiple cost centers that have different names at the company's cost centers.
Debra Smith 4 days ago in RingCentral Phone 0 New

Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Shane Piskur 5 days ago in RingCentral Phone 0 New

ability to disable call recording

PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recor...
Joseph Stewart 5 days ago in RingCentral Phone 0 New

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg 5 days ago in RingCentral Phone 0 New