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Callers cannot proceed until they listen to all options on Autoattendant

We have callers constantly pressing the wrong (first option) on the call route. When you call some companies, you cannot proceed until all options are listened to. I think this would be a really good feature to be added.
Connor Benson 3 days ago in RingCentral Phone 0 New

Ability to edit After Hours VM greeting over the phone

Currently a users only way to edit their after hours greeting is via the app or web site. Even if the after hours greeting is active a user cannot edit it by calling into the VM system - the edit always applies to the Work Hours Message.
Gordon MacDonald 3 days ago in RingCentral Phone 0 New

Apply Custom Rule to "extension "

Many of our users have custom rules with a custom voicemail greeting. They use them for "out of office", "in a meeting", "out to lunch", etc. When a Custom rule is applied, the custom greeting is heard by callers dialing the DID and through the ma...
Loretta Harris 4 days ago in RingCentral Phone 0 New

Pre-recorded message to leave customers when calling out!

When calling leads, we leave the same voicemail 100s of times a date. Would like to have a way to click to play recording to the customers voicemail. So when calling out and voicemail prompts me I would like to leave the pre-recorded message at th...
Wayne Webster 5 days ago in RingCentral Phone 0 New

Abandoned Call Definition

I would like to be able to change the definition of what is considered an abandoned call. We have callers who call for one or two seconds and then hang up. I would like for those not to count as calls to avoid having calls that were impossible to ...
Chris Smith 5 days ago in RingCentral Phone 0 New

Ring Group's in the "Groups" section as an alternative to Call Queue's. Right now they only exist under the user?

Ring Central has Ring Group's under the user section which is very problematic. If a user accidentally changes their call flow via the Ring Central app or even loses power to the phone they can break the incoming call flow for a main number. Ring ...
Nactel Admin 8 days ago in RingCentral Phone 0 New

Auto dial operator/extension when picking up handset

It would be useful to have limited extension phone that would autodial an extension ie operator. This would be used in a lobby area where they would need to speak with an operator before entering.
Jericho Datu 8 days ago in RingCentral Phone 0 New

Generic Voice Message idea

allowed you to have several generic voice messages set up. For example, “I’m a management recruiter specializing in ____. I’m working on an urgent search that I’d like to discuss with you. Call me at (___) ___-____.” When you called, if the person...
Butch Sweedar 9 days ago in RingCentral Phone 0 New

Add an option to Announce the caller's phone number when listening to voicemails

Add an option to either announce the caller's (phone number / Contact Name / Both / Neither ) when listening to voicemails.This would be useful if the user does not see the caller's information on screen (app, web, desk phone, etc) This would bene...
Ocean Joy Cruises 9 days ago in RingCentral Phone 0 New

Upload Corporate Contacts to phone

Uploading corporate contacts to the deskphone would be very beneficial, manually adding the corporate contacts from the phone is a very time consuming process. Even if we would be able to download the contact list and then upload them to the phone...
Brian Clontz 9 days ago in RingCentral Phone 0 New