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RingCentral Phone

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Deskphone to make and receive internal call but block external calls

Wants a phones that won't have capability to call out external numbers. It should only be able to call internally like other exts. Not externally
Jennifer De Guzman about 2 hours ago in RingCentral Phone 0 New

Allow patients to select option to continue communication in text

In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. I...
Scott Williams about 7 hours ago in RingCentral Phone 0 New

Hot Desk Phone Logged Out Display

When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but n...
Bryan Berzak 1 day ago in RingCentral Phone 0 New

Send bulk messages

We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.
Luke Baranouskas 6 days ago in RingCentral Phone 0 New

Add options for enabling call recording announcement

Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls. Currently the three options are: 1) Play periodic tones for outbound calls 2) Play Call Recording Announcement for Ou...
Pete Wells 7 days ago in RingCentral Phone 0 New

Ability to mass delete text messages in RingCentral phone app on PC

With email providers or texts on a cell phone, having the ability to select multiple texts at once and delete them would save a lot of time compared to deleting one message at a time.
Ian Massey-Russell 7 days ago in RingCentral Phone 0 New

Turn off option - Ringcentral answering immediately - MFA calls

I need an option that will stop ringcentral "answering" a call and putting it in its own sort of queue before the user connects -- it definitely answers straight away and when the user connects it is part way through the mfa code, often too far to...
Alun Ganderton 7 days ago in RingCentral Phone 0 New

Global Suppression List for SMS Messaging

We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.
KC Brotherton 8 days ago in RingCentral Phone 0 New

Unable to send Text message

Send "UNABLE TO SEND" text error message to sender when a text is sent to a ringcentral number who opted to have their text disabled. Especially for old contacts that was able to send text before the new text rules was applied.
Hannah Armamento 11 days ago in RingCentral Phone 0 New

Custom voice message for ringcentral phones when offline

Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available t...
John Besedic 15 days ago in RingCentral Phone 0 New