Skip to Main Content

RingCentral Phone

Showing 1290

DND Presence Display On Sidecar

When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displaye...
Daniel Titkov about 22 hours ago in RingCentral Phone 0 New

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, i...
over 3 years ago in RingCentral Phone 178 Planned

Making SMS texting while on call faster/more efficient for desktop program (not extension)

We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contac...
Matthew Cancilla 2 months ago in RingCentral Phone 0 New

Assign ringtone for lines or groups

We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones. Please comment and vote on this thread indicating the type of customization you are interested in.
over 3 years ago in RingCentral Phone 61 Planned

Call waiting / Busy

A forwarding under "If no one answers" does not work, but you get a busy signal. SHOULD: busy forward "If I'm already on the phone, please forward it" busy forward internal busy forward external
Peter Wenger 6 days ago in RingCentral Phone 0 New

Shared SMS were multiple users can receive and send SMS on specific number

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger almost 3 years ago in RingCentral Phone 60 Planned

Show forwarded destination for internal calls

Use case for an internal call: A calls B. B has initiated a call forwarding to C. A wants to see on the display that the call from B has been redirected to C.
Peter Wenger 6 days ago in RingCentral Phone 0 New

Telephone 2FA at Apple can be used for queues

For Apple users, an Apple call for "two-factor authentication" is not signaled by a ring on a group number (+49xxxxxx). Only one entry appears as missed calls in the journal. The calls via the group are currently not reaching users and are disapp...
Peter Wenger 6 days ago in RingCentral Phone 0 New

Answer and Transfer with Keyboard Only

Please add a way to answer a call and transfer it with the keyboard only. Currently I can answer a call and start a transfer, but I have to either use the mouse or press the tab key a bunch to select blind or attended transfer. Receptionists want ...
Matt Bray 6 days ago in RingCentral Phone 0 New

call back when free after busy (CCBS / CCNR)

Call back when free after busy (CCBS / CCNR)Common feature in Europe
Peter Wenger about 1 month ago in RingCentral Phone 0 New