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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Contact Center

Showing 195

WFM My Zone Intergation with Outlook calendar

Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)
Mo Khan about 1 year ago in RingCentral Contact Center 0 Under review

RingCentral Contact Centre: Support for Smartphone and Mobile Phone divert

Since the pandemic, one of our contact centres has moved to hybrid working. Agents would like to be able to make and take contact centre calls on their mobile phones, which is currently not supported.
Fraz Hamid over 1 year ago in RingCentral Contact Center 0 Under review

Max Agent Click to Dial, from Browser/desktop

A simple but very useful feature to have.
Tony Puncher over 2 years ago in RingCentral Contact Center 0 Under review

Trends in Subscription Reports

Images go a long way in analyzing reports when presenting data. Especially when multiple points of data is to be entered into a report.
Andrew Siri over 2 years ago in RingCentral Contact Center 0 Under review

Manage Forms Form Manager - Allow Prior Versions

In the Contact Center - under Manage Form - allow the ability to see previous version data - this is critical for audit and historic data
Elizabeth Witte over 1 year ago in RingCentral Contact Center 0 Under review

Adding a pop-box when an interaction is selected to be evaluated, but has already been evaluated.

Ease of evaluating and refrains from double working.
Kandace Williams over 1 year ago in RingCentral Contact Center 0 Under review

Under the Questions and answers report, ability to pull certain evaluation statuses. (example, remove deleted/new/draft evaluation statuses)

Ease of reporting
Kandace Williams over 1 year ago in RingCentral Contact Center 0 Under review

Under My zone, have the ability to view evaluations by evaluator under the performance monitoring tab.

More efficient ability for Sups/Managers to monitor both who's been evaluated and who is evaluating.
Kandace Williams over 1 year ago in RingCentral Contact Center 0 Under review

Add "Available" in the Unavailable Code Filter of the Agent State Dashboard Widget

The Dashboard has an ACD, "Agent State" widget, where one can filter out the various Unavailable States. However, it is not possible to filter out the "Available" state, meaning you cannot use this widget to only focus on certain Unavailable Codes...
Anthony Roberts over 1 year ago in RingCentral Contact Center 0 Under review

Header Field Request - Add Customer Phone Number (ANI)

Please add a new header field called Customer Phone Number .
Elizabeth Witte over 1 year ago in RingCentral Contact Center 0 Under review