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WFM Pro - Display Remaining balance in Hours instead of days

In time off rules, it would be much easier to manage if the time allotments were in hours instead of days, or at least be able to set the preference. As team members use partial days of an absence type, it becomes more complicated than it needs to...
John Bruns 10 months ago in RingCentral Contact Center 0 Under review

MAX Emails: Keep images in body vs. adding as attachment

Is it possible to have images stay where they were placed in an email? Currently, images are coming through as attachments in MAX. Signatures also often contain images which is adding to the number of attachments making it difficult to sort throug...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

Add Ability to Block Phone Number as Admin Instead of in Studio Script

As a contact center, the ability to block phone numbers is a necessity of doing business. The ability to block a phone number quickly is also critical, since the call may be at best disruptive to agents and at worst create unsafe conditions (e.g. ...
Susanna Kroll 10 months ago in RingCentral Contact Center 0 Under review

Reorder Metrics within ACD Widgets

We'd like to have the ability to reorder the metrics displayed within our ACD widgets. Currently, once you select them to be included in a widget you can't reorder them. We find some information more informative that other information and so we'd ...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

Adjust the Default Subject Line for Emailed Chat Transcripts

When customers choose to have their chat transcript emailed to them after chatting with us the email that they receive has a subject line of "chat transcript" which can't be edited. We'd like to have the ability to customize this so that we can in...
Kaci Joslin over 1 year ago in RingCentral Contact Center 0 Under review

recording system that flags calls that use inappropriate language

Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used
Guest over 2 years ago in RingCentral Contact Center 1 Planned

Time off - view only team - not entire company

Is there a way to limit a manager to only see their team’s Time Off requests? I created a “Sales Manager” role under Admin>Roles and Permissions and then went to ACD and Restricted Access and only selected their team but they still see time o...
Guest over 2 years ago in RingCentral Contact Center 2 Future consideration

Central Dashboard to allow all employees to view

I would love to see an option created where we can have a link that stays active and allows for us to display our call center dashboards in multiple locations without having to be tied to a log in. Currently the only way we have found to do this i...
Andrew Goudy almost 2 years ago in RingCentral Contact Center 1 Future consideration

Survey & Feedback after calls

We are requesting to have a survey email or Feedback email after the call ends. Once the call ends we would like an auto generated email sent to the caller internally.
Frank Burgos over 1 year ago in RingCentral Contact Center 1 Under review

Integrate RingCentral app with Call Center Phone status

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...
Kimberly Shingle almost 2 years ago in RingCentral Contact Center 2 Already exists