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RingCentral Contact Center

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Allow the 'RingCentral App' for Android/iPhone to work as an endpoint (agent leg) in Contact Center

The endpoint/agent leg when using MAX agent with Station ID is limited to deskphone and desktop application only. Please offer greater flexibility by allowing the RingCentral Moble App to work with Contact Center.
James Marshall SA 9 months ago in RingCentral Contact Center 0 Future consideration

Remember Me is missing - Add remember username back to sign in

https://na1.nice-incontact.com/login/#/ does not have option to remember username. Login.incontact.com does have remember me option. See attachments.
Guest about 1 year ago in RingCentral Contact Center 0 Future consideration

Add the ability for multiple extension to listen to the same call simultaniously

Our sales team would like the ability to have multiple agents and managers listen to the same active call at the same time for training purposes.
Robie Mays about 1 year ago in RingCentral Contact Center 1 Under review

Add an option to make Activity Codes invisible to agents.

We'd like to have the option to make individual Activity Codes visible or invisible to different access levels. For example, we currently have separate out-of-office Activity Codes for approved time off and unapproved time off. When agents are vie...
Guest about 1 year ago in RingCentral Contact Center 0 Under review

Disable/Enable 2 Factor Authentication on certain users

It would be useful in a way that we can choose which users can we can disable the 2 Factor Authentication to, this way, we can track and increase security for certain users. This could also ensure that they don't sign in/use the app another device
Franz Ferrey Gesmundo 10 months ago in RingCentral Contact Center 0 Under review

Trends in Subscription Reports

Images go a long way in analyzing reports when presenting data. Especially when multiple points of data is to be entered into a report.
Guest about 1 year ago in RingCentral Contact Center 0 Under review

Granular permission Rules

Security restrictions be set at a granular level for ACD settings instead of blocking all or nothing (Ex: blocking a team prevents seeing that team in the directory.
Paige Holley 5 months ago in RingCentral Contact Center 0 Under review

MaxAgent Inbound Call Waiting Alert

I have a small shop, and users go on unavailable but still are on call if the call volume spikes. Such users have to devote desktop space to have a MaxAgent window displayed, and the have to cast eyes on the same. Our last phone system had a setti...
Brian Casey 10 months ago in RingCentral Contact Center 0 Under review

Inbound blocked caller ID should display Blocked Call instead of company phone number

Currently, inbound calls to the Contact Center with no caller ID displays as our main company number. We would like to change this to display Blocked Call.
Guest about 1 year ago in RingCentral Contact Center 1 Under review

Staffing Available for individual WEM Skills

Provide the staffing numbers (Scheduled, Required, Variance) by interval in the Intraday Manager down to the WEM skill level. Right now it is useless to me since I have multiple WEM skills across multiple departments.
Guest over 1 year ago in RingCentral Contact Center 0 Under review