Skip to Main Content

Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Contact Center

Showing 195

Make a customer service phone number on your website obvious

It'd benefit everyone because we could actually get through to a real person in a timely fashion
Michael Martin about 1 year ago in RingCentral Contact Center 0 Under review

MaxAgent Inbound Call Waiting Alert

I have a small shop, and users go on unavailable but still are on call if the call volume spikes. Such users have to devote desktop space to have a MaxAgent window displayed, and the have to cast eyes on the same. Our last phone system had a setti...
Brian Casey about 2 years ago in RingCentral Contact Center 0 Under review

Secure IVR credentials

We need the ability to securely encrypt credentials within IVR scripts that access backend data systems.
Clark Bergholtz about 1 year ago in RingCentral Contact Center 0 Under review

Re-route committed callbacks to the skill, or to agent at a later date

Currently, if an agent has a commitment scheduled for themselves (and not their skill), and they're unavailable to take the call at the committed time, the commitment will be broken and the customer will not receive a call. Instead, the commitment...
Michelle Sterzovsky about 1 year ago in RingCentral Contact Center 0 Under review

Add Functionality to set the CallerID to a non-phone number (ex. a String of characters)

When our Call Center reaches out to our customers, the number appearing on their phones is not known to them. If we had the ability to change the CallerID to a string (The name of the company), we believe customers would be more willing to answer ...
Michael Vanderstappen about 1 year ago in RingCentral Contact Center 0 Under review

"Rolodex" where you can house all your contacts that the entire company can reference.

Since Ring Central is for calls both incoming and outgoing it would be nice to be able to add contacts that the company uses such as vendors you work with, site contacts, etc.. Currently you can only add "Personal Contacts" which only the user can...
Luis Alvarez about 1 year ago in RingCentral Contact Center 0 Under review

Gamification

Gamification across RC products for contact centres and sales teams = Great for productivity + I read somewhere that gamification is worth about 14.4Billion across the globe!
Guest over 2 years ago in RingCentral Contact Center 1 Under review

In CX1 Supervisor, Be able to active assign Skills.

In CX1, ACD, Skills or User, you can have a skill assign to a agent, but not activated. this makes it easy to active a skill for a agent when needed. In CX1 in Supervisor, When trying to do the same thing. the skill is not there in either assign o...
Mike Nilson about 1 year ago in RingCentral Contact Center 0 Under review

Music on hold optios

Give users the option of various genres of music, like Apple does, or No music at all so I can concentrate and talk to collegues while holding
Tom Daube about 1 year ago in RingCentral Contact Center 0 Under review

RingCentral Contact Centre: MAX Agent Windows Application

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...
Fraz Hamid over 1 year ago in RingCentral Contact Center 0 Under review