RingCentral Contact Center

Please add a differentiator in reporting so that the user can run a report based on the interaction date or the evaluation date.

In the Contact Center - under Manage Form - allow the ability to see previous version data - this is critical for audit and historic data

Ease of evaluating and refrains from double working.

Ease of reporting

More efficient ability for Sups/Managers to monitor both who's been evaluated and who is evaluating.

To ensure the agent is coding the call and not getting lock due to not coding previous call. If the disposition window would pop up into its own window it would be more apparent the coding has not occurred. Reducing the time the agent it stuck bec...

The Dashboard has an ACD, "Agent State" widget, where one can filter out the various Unavailable States. However, it is not possible to filter out the "Available" state, meaning you cannot use this widget to only focus on certain Unavailable Codes...

Please add a new header field called Customer Phone Number .

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....

For people who handle multiple functions within their companies, it would be nice to be able to create Contact Listings for specified customers/vendors to help with organization. For example: a segregated contact group for Customer contacts; a seg...