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RingCentral Contact Center

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Scheduling tool similar to calenderly or mixmax

I'd love to be able to share my availability in pre-determined time increments with my clients to schedule from. Having a this tool built in with ring would be a huge time saver for me and most anyone that has to schedule meetings.
Curt Rosinski over 1 year ago in RingCentral Contact Center 1 Needs more information

"Rolodex" where you can house all your contacts that the entire company can reference.

Since Ring Central is for calls both incoming and outgoing it would be nice to be able to add contacts that the company uses such as vendors you work with, site contacts, etc.. Currently you can only add "Personal Contacts" which only the user can...
Luis Alvarez 5 months ago in RingCentral Contact Center 0 Under review

Adding call ID information to the QM form.

The RC system has the ability to be able to look up interaction information based on the interaction ID for that call, using the contact history report. Currently that feature does not carry over to the QM form. You do have the option to add the I...
Jeff Myers 11 months ago in RingCentral Contact Center 0 Under review

QM - Bulk Delete Unused Interactions

Deleting unused interactions is time consuming and counter productive. A bulk delete feature would save time and make the process of searching for specific interactions more efficient.
Nancy Fulton about 2 years ago in RingCentral Contact Center 0 Future consideration

Streamline Live Monitoring Process and Functionality

The process to live-monitor agents is very frustrating. I must pull up the Supervisor app, search for the agent I want to live-monitor, click the monitor icon, click the voice monitor icon, enter my station ID or phone number, then I receive a pho...
Timothy Larsen over 1 year ago in RingCentral Contact Center 4 Under review

Max Agent Click to Dial, from Browser/desktop

A simple but very useful feature to have.
Tony Puncher almost 2 years ago in RingCentral Contact Center 0 Under review

We need a contact center admin app for mobile devices

if you are an admin of the contact center, you should be able to login and view the dashboards etc.
Jeffrey Helget over 1 year ago in RingCentral Contact Center 1 Future consideration

Trends in Subscription Reports

Images go a long way in analyzing reports when presenting data. Especially when multiple points of data is to be entered into a report.
Andrew Siri almost 2 years ago in RingCentral Contact Center 0 Under review

Allow the 'RingCentral App' for Android/iPhone to work as an endpoint (agent leg) in Contact Center

The endpoint/agent leg when using MAX agent with Station ID is limited to deskphone and desktop application only. Please offer greater flexibility by allowing the RingCentral Moble App to work with Contact Center.
James Marshall SA over 1 year ago in RingCentral Contact Center 0 Future consideration

WFM PRO - Improve Schedule Reporting Process

We need to have a better way to understand how many hours for various activity codes team members are scheduled for to be able to include them in grading an Agents performance metrics such as unplanned absences and interactions per scheduled open ...
John Bruns 11 months ago in RingCentral Contact Center 0 Future consideration