Skip to Main Content

RingCentral Contact Center

Showing 272

Independent Evaluation Not Tied to an Interaction

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
Brenda Orozco 10 months ago in RingCentral Contact Center 2 Needs more information

Your directions for, "Setting your presence for desktop and web are wrong. Number 1 says, "Select your profile picture at top right." In recent weeks you did an update and now the Profile picture is at the top left. You might want to update that.

I am a direction follower to a fault and for functionality for new people to RingCentral I feel it is important that the directions for the Support page should be 100% correct.
Kelly- Front Desk 5 months ago in RingCentral Contact Center 0 Under review

Increase Reports Page Limit Settings for Contact Center

Currently the system will only output 65 pages of call data from the contact center prebuilt reports. Our company reaches that limit before noon daily. Since that is the real-time data and the other report areas are not exactly "real-time" it's im...
Stephanie Wierman-Johnson 5 months ago in RingCentral Contact Center 0 Under review

Please add our CRM "top producer" app to options.

If Ring Central links with Google and Microsoft, it would be great to link with top producer.
CallCory. Com 5 months ago in RingCentral Contact Center 0 Under review

QM - Editing a Submitted Evaluation

If a user submits an evaluation, and they realize they made a mistake, they must wait for the agent to review the evaluation and ‘Request Review’. A user should be able to ‘edit’ the evaluation form without the agent having to take this step. The ...
Jennifer Lewis about 2 years ago in RingCentral Contact Center 2 Future consideration

RingCentral and InContact do not share data - IVR with Extension failure

We set-up our IVR with the ability to have callers auto route to an EXT in RING App. If the caller miss-types the EXT the connection fails and hangs up on the caller
Will Snyder 11 months ago in RingCentral Contact Center 3 Already exists

Need reports extracted immediately after 00:00 Hrs EST

Currently, we have to wait 5 Hrs. to extract report after 00:00 Hrs. EST to extract reports to get the right data. So, we are extracting reports at 5:00 Hrs. EST for the previous day which is too late. Can this be extracted at 1:00 Hrs. EST with c...
Kushal Ranjan Das 11 months ago in RingCentral Contact Center 1 Future consideration

Remember Me is missing - Add remember username back to sign in

https://na1.nice-incontact.com/login/#/ does not have option to remember username. Login.incontact.com does have remember me option. See attachments.
Guest over 1 year ago in RingCentral Contact Center 0 Future consideration

WFM Pro - Data feed into InView Performance Management

Ability for RingCentral WFM data to flow into CxOne Performance Management (InView) so create better dashboard and setup scheduled reporting for WFM data.
John Bruns 6 months ago in RingCentral Contact Center 0 Under review

Add the ability for multiple extension to listen to the same call simultaniously

Our sales team would like the ability to have multiple agents and managers listen to the same active call at the same time for training purposes.
Robie Mays over 1 year ago in RingCentral Contact Center 1 Under review