Skip to Main Content

RingCentral Contact Center

Showing 327 of 6974

Ability to make outbound calls whilst Agent is in Automatic Wrap-up

We have many Agents who want to be able to make an outbound call on NICE InContact whilst in ACW, without having to change their state manually and chance having another Inbound call come through.
Sarah Marshall 4 months ago in RingCentral Contact Center 0 New

Quality Evaluation - ability to update / delete comments

When completing an evaluation, if you add a comment beside a specific questions / component, once it is added you cannot update or delete it. The only way to fix is to override with another comment. In addition, after saving an evaluation as a Dra...
Kim Landry 11 months ago in RingCentral Contact Center 0 Under review

Extend Expiration Date of Activation Email

It would be great to extend the expiration date of activation email to at least 7 days. So that if I create extensions on Thursday for example then new employees would start on Monday then i don't need to resend activation email again
Guest over 2 years ago in RingCentral Contact Center 0 Future consideration

Option to Turn Off History log in Max Agent/Salesforce NICE CXone Plug-in

Using the HISTORY log to transfer calls is not something that our company would like to offer as an option to our users, or at the very least, we would like to have the ability to toggle it off. At no point do we want to give our users the ability...
John Landi 7 months ago in RingCentral Contact Center 0 Under review

OSH Option to only allow 1 live contact method at a time

Within OSH settings, phone calls and chats can be presented at the same time. Can phone calls and chats be considered both live pieces of work and not presented to reps at the same time?
Kaci Joslin about 1 year ago in RingCentral Contact Center 0 Under review

Make the minimum password length 12 or more characters

For increased security
Winston Cook 944C 12 months ago in RingCentral Contact Center 0 Under review

Allow transferred emails to keep their place in queue

In MAX, when we transfer an email from one skill to another skill it puts the email to the end of the line. We provide support on around 15 customer support email addresses and there is a need to transfer emails when received in the incorrect inbo...
Kaci Joslin about 1 year ago in RingCentral Contact Center 0 Under review

CXOne - Life Cycle Management - Rules

Please increase the max cap on the following restrictions under Life Cycle Management. + Increase the rule limitations to be more than 10 + Increase the limitation of 10 skills max per rule + Increate the limitation of 15 teams max per rule We are...
Elizabeth Witte 10 months ago in RingCentral Contact Center 0 Under review

WFM - Allow notes from request to appear in the schedule

When team members put in requests, it gives them the option of putting in comments, however from an administrator perspective handling the requests, you only have the ability to hover to see those comments. It would be great to have the option fpr...
John Bruns 4 months ago in RingCentral Contact Center 0 New

Reduce Pulse alert minimum time

Currently in Pulse, the minimum alert time is 30 seconds. This is ~6 rings. If a customer is in queue past 3 rings, often they disconnect. It would be great to have the option to choose shorter (5 seconds if possible). Thanks!
James Specht 4 months ago in RingCentral Contact Center 0 New