RingCentral Contact Center

Have a report to understand call quality phone calls coming into IVR. Better understand or be able to search for a contact id and see the quality of the call

Customer service agents get the call prompts in the same area as windows notifications and makes it harder to answer call. Adjusting how many seconds it will appear for call to be accepted

Email notification can be set up when Hours of Operation are changed for Contact Center so that teams can be notified of such changes for awareness.

You need to improve serive. I have questions about adding a line and existing call quality issues but all I can do is talk to a dumb bot.

I am writing to request a feature for the Ring Central tool that would allow us to report instances of dead air/long pauses during calls. It would be incredibly helpful for our team to have this feature as it would allow us to monitor call quality...

It would be helpful extending that 90 day system limitation to 365 days as our Agents are required to put in there vacation requests up to a year early.

We'd like to schedule not only ACD reports, but also QM/WFM/other prebuilt reports.

Users find the auto answer feature answers to fast. It would be good to have a option of a timer or 4 / 8 /12 seconds answer time.

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There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...