Skip to Main Content

RingCentral Contact Center

Showing 15

Ring Central Support by Phone - Improve Menus

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...
Mark Santos over 1 year ago in RingCentral Contact Center 2 Already exists

Be able to book half day annual leave in the Time Off Management Tool

Our staff are able to book future half day annual leave outside of published schedules. The time off management tool only allows us to schedule a full day annual leave for outside of published schedules which we then have to remember to amend afte...
Natalie Middleton over 1 year ago in RingCentral Contact Center 1 Already exists

Be able to book annual leave and TOIL in hours

Our HR system uses hours to book annual leave for part time staff and we are considering utilising this for all employees.
Natalie Middleton over 1 year ago in RingCentral Contact Center 1 Already exists

Teams in Contact Center

Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.
Denise Naeck almost 2 years ago in RingCentral Contact Center 2 Already exists

Edit/delete Scheduled custom reports

Please add function to edit and delete scheduled reports. Thanks.
Guest over 2 years ago in RingCentral Contact Center 1 Already exists