Skip to Main Content

RingCentral Contact Center

Showing 17

Add skills to dispositions

At the minute when you create a new disposition to add it you have to go to the skill you want it adding to and add it there. If you are only adding 1 disposition and want it adding to all your skills this in incredibly time consuming and ineffici...
Ben Anderson about 1 month ago in RingCentral Contact Center 0 New

Call Quality Report for Incoming Calls

Have a report to understand call quality phone calls coming into IVR. Better understand or be able to search for a contact id and see the quality of the call
Alexander Calderon about 1 month ago in RingCentral Contact Center 0 New

Max Agent Client - accepting calls dialog box to appear in different area

Customer service agents get the call prompts in the same area as windows notifications and makes it harder to answer call. Adjusting how many seconds it will appear for call to be accepted
Alexander Calderon about 1 month ago in RingCentral Contact Center 0 New

Email Notification when IVR Phones Are Turned On and Off

Email notification can be set up when Hours of Operation are changed for Contact Center so that teams can be notified of such changes for awareness.
Alexander Calderon about 1 month ago in RingCentral Contact Center 0 New

Have a phone number for customers to call for support..... its called customer service

You need to improve serive. I have questions about adding a line and existing call quality issues but all I can do is talk to a dumb bot.
Chris Paxson about 1 month ago in RingCentral Contact Center 0 New

Extending the 90 Day Limitation for showing Vacation requests in Manage Request and Agent MYZONE

It would be helpful extending that 90 day system limitation to 365 days as our Agents are required to put in there vacation requests up to a year early.
Jennifer Nelson about 2 months ago in RingCentral Contact Center 0 New

Order contacts in the message tab

.
Igor Zenyuk 2 months ago in RingCentral Contact Center 0 New