RingCentral Contact Center

At the minute when you create a new disposition to add it you have to go to the skill you want it adding to and add it there. If you are only adding 1 disposition and want it adding to all your skills this in incredibly time consuming and ineffici...

Have a report to understand call quality phone calls coming into IVR. Better understand or be able to search for a contact id and see the quality of the call

Customer service agents get the call prompts in the same area as windows notifications and makes it harder to answer call. Adjusting how many seconds it will appear for call to be accepted

Email notification can be set up when Hours of Operation are changed for Contact Center so that teams can be notified of such changes for awareness.

You need to improve serive. I have questions about adding a line and existing call quality issues but all I can do is talk to a dumb bot.

It would be helpful extending that 90 day system limitation to 365 days as our Agents are required to put in there vacation requests up to a year early.

.