Skip to Main Content

RingCentral Contact Center

Showing 327

MAX Custom Phone Directory Improvements

MAX can create custom phone directories today, but is missing some important features. End-users should be able to add their own custom phone directory, for their own contacts (An administrator can add these today and assign it directly to that ag...
Anthony Roberts over 1 year ago in RingCentral Contact Center 0 Under review

WFM Pro - Data feed into InView Performance Management

Ability for RingCentral WFM data to flow into CxOne Performance Management (InView) so create better dashboard and setup scheduled reporting for WFM data.
John Bruns over 1 year ago in RingCentral Contact Center 0 Under review

Sort options for Real Time and Schedule Manager

Would be convenient to be able to sort by any chosen column in Real Time and Schedule Manager screens.
Cassondra Murray over 1 year ago in RingCentral Contact Center 0 Under review

Select All button in ACD User skills tab

When changing up skills for an agent on a temporary basis, it would be convenient to have a "select all" box at the top of the Active Skill column, rather than checking the box for every single skill. When needing to deactivate 30-40 skills, witho...
Cassondra Murray over 1 year ago in RingCentral Contact Center 0 Under review

MAX agent lookup email addresses in corporate directory

When working in the MAX agent, be able to lookup and insert email addresses (to the TO/CC/BCC fields) from the corporate directory.
Ari Fass over 1 year ago in RingCentral Contact Center 0 Under review

Adding call ID information to the QM form.

The RC system has the ability to be able to look up interaction information based on the interaction ID for that call, using the contact history report. Currently that feature does not carry over to the QM form. You do have the option to add the I...
Jeff Myers over 1 year ago in RingCentral Contact Center 0 Under review

Order contacts in the message tab

.
Igor Zenyuk 9 months ago in RingCentral Contact Center 0 Under review

Staffing Available for individual WEM Skills

Provide the staffing numbers (Scheduled, Required, Variance) by interval in the Intraday Manager down to the WEM skill level. Right now it is useless to me since I have multiple WEM skills across multiple departments.
Guest almost 3 years ago in RingCentral Contact Center 0 Under review

Skill Notification History report does not show user who uploaded call list when "auto-start" checkbox is checked.

There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...
5866 - Miguel Martinez 9 months ago in RingCentral Contact Center 0 Under review

Audible notification when the queue reaches a certain threshold

I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.
Guest almost 3 years ago in RingCentral Contact Center 1 Already exists