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create a link with equisoft crm

similar to salesfore app you have
Guest over 1 year ago in RingCentral Contact Center 1 Under review

to have a +1 option for caller ID number

Requesting to have an option to have a +1 for the outbound caller id number. This will help with the number not to be tagged as spam or robo calls. This is currently a limitation on a feature
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Dashboard - Add Status Thresholds for State

New Dashboards are missing option to add thresholds, this was available previously. https://help.incontact.com/Summer20/EN/Content/Reporting/Dashboards/Widgets/AgentListWidget.htm If you have customized your Unavailable State thresholds, and a con...
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Alternative SMTP Authentication

Basic Auth for SMTP Relay Authentication will be retired by Microsoft in the near future. (https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-...
Guest over 1 year ago in RingCentral Contact Center 1 Under review

Please can we have Admin access to reset Agents passwords on Contact Centre

Requesting a password reset on Contact Centre very often doesn't work and the user doesn't receive the email from NGAgentEventLog@incontact. It can sometimes take 2-3 times before the email goes through. It would therefore be extremely helpful if ...
Sarah Marshall over 1 year ago in RingCentral Contact Center 1 Under review

Gmail and Slack client

Allow Gmail and slack client, so as to semlesly integrate emails and slack into tasks, from the email call the person or send person a text all ones work critical communications in one place the “iCRM (Internal Customer Relationship Manager)” as I...
Guest over 1 year ago in RingCentral Contact Center 1 Under review

Add ability to search email transcript by keyword in Contact Center

Right now, you can only search through a pre-built report on Contact Center, called the Contact History report. Even then, not all agents have access to the reports by default. Our agents constantly look back at old inquiries for PO#s or invoice #...
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Edit/delete Scheduled custom reports

Please add function to edit and delete scheduled reports. Thanks.
Guest almost 2 years ago in RingCentral Contact Center 1 Already exists

Enable individuals with admin access to enter partial day PTO prior to schedule forecasting.

At my organization, we have very small teams. As such, accounting for all anticipated time off is critical to our ability to have accurate forecasts. Today, the system only allows admins to enter full days off prior to forecasting. Entering partia...
Guest almost 2 years ago in RingCentral Contact Center 0 Under review

QM - Evaluation Details Report – Average Score Column

Please see the attachment. Column J shouldn’t state ‘Average Score’. Please change to ‘Score’. The numbers listed are individual scores for the agents. They are not averages.
Jennifer Lewis about 2 years ago in RingCentral Contact Center 0 Under review