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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Contact Center

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Add skills to dispositions

At the minute when you create a new disposition to add it you have to go to the skill you want it adding to and add it there. If you are only adding 1 disposition and want it adding to all your skills this in incredibly time consuming and ineffici...
Ben Anderson 10 months ago in RingCentral Contact Center 0 Under review

Call Quality Report for Incoming Calls

Have a report to understand call quality phone calls coming into IVR. Better understand or be able to search for a contact id and see the quality of the call
Alexander Calderon 10 months ago in RingCentral Contact Center 0 Under review

Max Agent Client - accepting calls dialog box to appear in different area

Customer service agents get the call prompts in the same area as windows notifications and makes it harder to answer call. Adjusting how many seconds it will appear for call to be accepted
Alexander Calderon 10 months ago in RingCentral Contact Center 0 Under review

Email Notification when IVR Phones Are Turned On and Off

Email notification can be set up when Hours of Operation are changed for Contact Center so that teams can be notified of such changes for awareness.
Alexander Calderon 10 months ago in RingCentral Contact Center 0 Under review

Extending the 90 Day Limitation for showing Vacation requests in Manage Request and Agent MYZONE

It would be helpful extending that 90 day system limitation to 365 days as our Agents are required to put in there vacation requests up to a year early.
Jennifer Nelson 11 months ago in RingCentral Contact Center 0 Under review

Order contacts in the message tab

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Igor Zenyuk 12 months ago in RingCentral Contact Center 0 Under review

Skill Notification History report does not show user who uploaded call list when "auto-start" checkbox is checked.

There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...
5866 - Miguel Martinez 12 months ago in RingCentral Contact Center 0 Under review

To add more than (3) callers in conference call

In existing RC ( MAX agent ) call-flow design, conference room can be connected up to total (3) parties including a host. Request is to add more than three caller’s in conference room and ability to put callers on “HOLD” during the live conference...
Tcs voice2 12 months ago in RingCentral Contact Center 0 Under review

Mute current call that came in as an incoming call but not mute for warm transfer

Mute current call that came in as an incoming call but not mute for warm transfer. A call comes in, we talk and it's determined that they need to be transferred. I mute that call so that in case they have new information to add like "I was able to...
Tracy Sullivan 12 months ago in RingCentral Contact Center 0 Under review

Would like to gauge is how long someone spends in "available" codes vs "unavailable" with a break down of what codes they were

Hi, what I am trying to gauge is how long someone spends in "available" codes vs "unavailable" with a break down of what codes they were .... ex: 20 mins in break/1 hour in lunch/ 4 hours in availbable/inbound/etc
Robbie Croft about 1 year ago in RingCentral Contact Center 0 Under review