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Max agent must not allow another call to connect to agent leg when it is currently engage to a call

Agents made an outbound call and was on the line using RC apps , She was on available status on MAX agent . Another call receive from the MAX and made a conference call with the other person on the line.
Jovy Mendoza about 1 year ago in RingCentral Contact Center 0 Under review

click to dial feature for - RingCentral Contact Center Voice

RingCentral Contact Center Voice / article 1160 - it would be helpful if it would have a click to dial feature
Guest about 1 year ago in RingCentral Contact Center 1 Needs more information

Why don't contacts have a fax number?

When I go to fax, it suggests using a contact, but what good is that if the contact doesn't have an associated fax number????
Guest about 1 year ago in RingCentral Contact Center 0 Under review

Add a KPI on Analytics to have a Disconnect Initiator

I want to request to have a KPI on Analytics for Disconnect Initiator. For us to be inform if the disconnected call happened on our side or on the customer side.
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Add inline images to the body of an email

Please allow images to show inline as this is very helpful for chronological screenshots. Having the images only as attachment is useless in this scenario.
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Add a notification/chime feature to the MaxAgent call Deposition (where time can be chosen by user) that notifies user if they have forgotten to complete a Deposition

If a deposition has not been completed within 4mins for example, a chime would sound or notification flash alerting user to wrap up their deposition.
Guest over 1 year ago in RingCentral Contact Center 0 Under review

create a link with equisoft crm

similar to salesfore app you have
Guest over 1 year ago in RingCentral Contact Center 1 Under review

to have a +1 option for caller ID number

Requesting to have an option to have a +1 for the outbound caller id number. This will help with the number not to be tagged as spam or robo calls. This is currently a limitation on a feature
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Dashboard - Add Status Thresholds for State

New Dashboards are missing option to add thresholds, this was available previously. https://help.incontact.com/Summer20/EN/Content/Reporting/Dashboards/Widgets/AgentListWidget.htm If you have customized your Unavailable State thresholds, and a con...
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Alternative SMTP Authentication

Basic Auth for SMTP Relay Authentication will be retired by Microsoft in the near future. (https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-...
Guest over 1 year ago in RingCentral Contact Center 1 Under review