RingCentral Contact Center

Agents made an outbound call and was on the line using RC apps , She was on available status on MAX agent . Another call receive from the MAX and made a conference call with the other person on the line.

RingCentral Contact Center Voice / article 1160 - it would be helpful if it would have a click to dial feature

When I go to fax, it suggests using a contact, but what good is that if the contact doesn't have an associated fax number????

I want to request to have a KPI on Analytics for Disconnect Initiator. For us to be inform if the disconnected call happened on our side or on the customer side.

Please allow images to show inline as this is very helpful for chronological screenshots. Having the images only as attachment is useless in this scenario.

If a deposition has not been completed within 4mins for example, a chime would sound or notification flash alerting user to wrap up their deposition.

similar to salesfore app you have

Requesting to have an option to have a +1 for the outbound caller id number. This will help with the number not to be tagged as spam or robo calls. This is currently a limitation on a feature

New Dashboards are missing option to add thresholds, this was available previously. https://help.incontact.com/Summer20/EN/Content/Reporting/Dashboards/Widgets/AgentListWidget.htm If you have customized your Unavailable State thresholds, and a con...

Basic Auth for SMTP Relay Authentication will be retired by Microsoft in the near future. (https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-...