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RingCentral Contact Center

Showing 342 of 7576

Contact Center - Add recordings to a skill without RING Engineering engagement

I would like to be able to create a skill and add recordings to be played (agentless) without engaging Account Leadership and creating a CR and paying for a CR. Give me a simple UI.
Will Snyder over 1 year ago in RingCentral Contact Center 0 Under review

Please add multiple save options once an evaluation is complete.

Presently, the only option is to save and send to agent. It would be helpful to be able to just save to record data or also save and send to manager/supervisor.
Phylicia Clemons almost 2 years ago in RingCentral Contact Center 1 Future consideration

Show the number of evaluations that have been completed in the Performance Monitoring next to the average score.

Ability to view the total amount of evaluations completed based on the date range entered in Performance Monitoring.
Fatima Gonzalez almost 2 years ago in RingCentral Contact Center 1 Future consideration

Ring Central Support by Phone - Improve Menus

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...
Mark Santos almost 2 years ago in RingCentral Contact Center 2 Already exists

On all UI screens make them expand as the available real estate expands.

Almost all CC screens seem to be fixed size and do not expand as I expand the window. This is a common UI/UX feature in modern software.
Will Snyder almost 2 years ago in RingCentral Contact Center 1 Future consideration

Dialer (PC) removal of records without deactivating an entire list

After I load a list the only way to make a correction is to deactivate the list and reload a new list. It would be nice to have a UI that can be used to remove a record, edit a record (change SCORE),etc....
Will Snyder almost 2 years ago in RingCentral Contact Center 1 Future consideration

Be able to book half day annual leave in the Time Off Management Tool

Our staff are able to book future half day annual leave outside of published schedules. The time off management tool only allows us to schedule a full day annual leave for outside of published schedules which we then have to remember to amend afte...
Natalie Middleton almost 2 years ago in RingCentral Contact Center 1 Already exists

Be able to book annual leave and TOIL in hours

Our HR system uses hours to book annual leave for part time staff and we are considering utilising this for all employees.
Natalie Middleton almost 2 years ago in RingCentral Contact Center 1 Already exists

Contact History report Start Time is an unknown Timezone

Start Time: 3/29/2022 17:54 Why can't all time columns show the timezone or be the same across all platforms. Seriously this is a joke. It is UTC is it MT is it ET.....
Will Snyder almost 2 years ago in RingCentral Contact Center 1 Will not implement

In PC Classification 16 ERROR is not a variable in retries (Skill Configuration)

If you can't tell me why CLASS 16 is happening I sure ought to be able to retry the error multiple times. There are probably other classifications not in Retry config so why not get them all in there with this submission.
Will Snyder almost 2 years ago in RingCentral Contact Center 0 Will not implement