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Change agent state through Max Supervisor

When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa
Guest almost 2 years ago in RingCentral Contact Center 3 Future consideration

Manage Forms Form Manager - Allow Prior Versions

In the Contact Center - under Manage Form - allow the ability to see previous version data - this is critical for audit and historic data
Elizabeth Witte 3 months ago in RingCentral Contact Center 0 Under review

WFM Pro - Improve Request Approval Process

We have encountered issues where we have had to make a change to an agents schedule, not realizing that they may have a pending request and unknowingly to us it will then discard that request and we may never see it.
John Bruns 8 months ago in RingCentral Contact Center 0 Future consideration

WFM Pro - Ability to edit meetings in bulk

You can add a meeting for multiple agents at one time, but if you have to modify anything with that meeting, you have to go through and update it one at a time which can be very cumbersome and time consuming.
John Bruns 8 months ago in RingCentral Contact Center 0 Future consideration

WFM Pro - Ability to handle multiple requests submitted by an agent for a single day separately.

It would be beneficial and more efficient to be able to handle requests separately in case the response to either approve or deny the request needs to be different based on the request. It would also be nice to correspond with and agent via the re...
John Bruns 8 months ago in RingCentral Contact Center 0 Future consideration

Adding a pop-box when an interaction is selected to be evaluated, but has already been evaluated.

Ease of evaluating and refrains from double working.
Kandace Williams 3 months ago in RingCentral Contact Center 0 Under review

Under the Questions and answers report, ability to pull certain evaluation statuses. (example, remove deleted/new/draft evaluation statuses)

Ease of reporting
Kandace Williams 3 months ago in RingCentral Contact Center 0 Under review

WFM Pro - Ability to export WEM Skills

Would like to have the ability to export the employees assigned to WEM skills to understand how many are assigned to a WEM skill or who may be missing that assignment easier.
John Bruns 3 months ago in RingCentral Contact Center 0 Under review

Under My zone, have the ability to view evaluations by evaluator under the performance monitoring tab.

More efficient ability for Sups/Managers to monitor both who's been evaluated and who is evaluating.
Kandace Williams 3 months ago in RingCentral Contact Center 0 Under review

Add "Available" in the Unavailable Code Filter of the Agent State Dashboard Widget

The Dashboard has an ACD, "Agent State" widget, where one can filter out the various Unavailable States. However, it is not possible to filter out the "Available" state, meaning you cannot use this widget to only focus on certain Unavailable Codes...
Anthony Roberts 3 months ago in RingCentral Contact Center 0 Under review