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RingCentral Contact Center

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Allow agents to place outbound calls in maxagent while on wrap up status

users who make a series of outbound calls have to manually change status from wrap up to another status just to dial another outbound number. It is an unnecessary series of mouse clicks that add up.
Brian Casey 10 months ago in RingCentral Contact Center 1 Future consideration

Ability to select multiple agents in Time Off Management

It would be much faster to be able to add multiple agents for Time Off Management.
Richelle Gatdula 11 months ago in RingCentral Contact Center 1 Future consideration

Add a field to MaxAgent to paste a phone number to launch a call quickly

We would like to have a field added to MaxAgent so agents can easily paste phone numbers into MaxAgent without other button clicks to make a call. Adding click to dial would be best case.
Jason Uhrinek 11 months ago in RingCentral Contact Center 0 Future consideration

Max Agent Logout confirmation toggle so you can disable it.

We have users that get calls and voicemails assigned to their custom personal queues and when they logout of MaxAgent for the day and still have calls/voicemails, it asks if they want to reskill them. We want to be able to toggle this so it does n...
Jason Uhrinek 11 months ago in RingCentral Contact Center 1 Future consideration

Quality Planner - Attach Customer Phone Number when account populates under tasks

Currently, to locate a customers account you need to search the Contact ID in interactions to locate the customer phone number. It would expedite the process to have the customer phone number populate as a header as well.
Christina Burris 11 months ago in RingCentral Contact Center 1 Future consideration

Allow Giphy & Screen shots to be shared even if Upload from computer/mobile is disabled in File Sharing for the app

This would allow users to still be able to have a little bit of fun even though they are restricted from sharing files from their own computers
Franz Ferrey Gesmundo 11 months ago in RingCentral Contact Center 1 Future consideration

Please reenable the Meetings tab in inactive users in ContactCenter.

On August 28, 2020 this feature worked. On September 20th, 2020 I noticed it gone. Why was it taken away? I opened ticket 11493484 to have this repaired but now we're being told it is a feature request. This is so weird. This feature, that was the...
Guest about 2 years ago in RingCentral Contact Center 0 Future consideration

Change the Green Bar to a clickable arrow in Salesforce Integrated toolbar for Contact Center

The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the curso...
Robie Mays about 2 years ago in RingCentral Contact Center 0 Future consideration