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RingCentral Contact Center

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Quality Planner - Attach Customer Phone Number when account populates under tasks

Currently, to locate a customers account you need to search the Contact ID in interactions to locate the customer phone number. It would expedite the process to have the customer phone number populate as a header as well.
Christina Burris 11 months ago in RingCentral Contact Center 1 Future consideration

Allow Giphy & Screen shots to be shared even if Upload from computer/mobile is disabled in File Sharing for the app

This would allow users to still be able to have a little bit of fun even though they are restricted from sharing files from their own computers
Franz Ferrey Gesmundo 11 months ago in RingCentral Contact Center 1 Future consideration

QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

A user may need to type their feedback comments into a Word document first and then copy/paste into the QM Tool Evaluation Form. When we copy/paste from Word into the QM Tool, quotation marks and apostrophes disappear.
Jennifer Lewis almost 2 years ago in RingCentral Contact Center 3 Future consideration

QM - Calibration Screen – Needs Interaction Dates

Please add the Interaction Date to the Calibration Screen; see screenshot
Jennifer Lewis almost 2 years ago in RingCentral Contact Center 0 Future consideration

QM - Request Further Review - Shouldn't Go Back to the Evaluator

If an agent submits a ‘Request Further Review’, this means they are ‘Challenging’ the score and want it re-reviewed. Currently, the dispute routes back to the Evaluator. This shouldn’t go back to the Evaluator but to a third-party person, like the...
Jennifer Lewis almost 2 years ago in RingCentral Contact Center 0 Future consideration

Remove the ability for callers to select any extension when calling in.

No description provided
Guest about 2 years ago in RingCentral Contact Center 0 Future consideration

Please reenable the Meetings tab in inactive users in ContactCenter.

On August 28, 2020 this feature worked. On September 20th, 2020 I noticed it gone. Why was it taken away? I opened ticket 11493484 to have this repaired but now we're being told it is a feature request. This is so weird. This feature, that was the...
Guest about 2 years ago in RingCentral Contact Center 0 Future consideration

Change the Green Bar to a clickable arrow in Salesforce Integrated toolbar for Contact Center

The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the curso...
Robie Mays about 2 years ago in RingCentral Contact Center 0 Future consideration