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RingCentral Contact Center

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Ring Central Contact Center Voice

Users find the auto answer feature answers to fast. It would be good to have a option of a timer or 4 / 8 /12 seconds answer time.
Chris Hollins 4 days ago in RingCentral Contact Center 0 New

CXOne - Life Cycle Management - Rules

Please increase the max cap on the following restrictions under Life Cycle Management. + Increase the rule limitations to be more than 10 + Increase the limitation of 10 skills max per rule + Increate the limitation of 15 teams max per rule We are...
Elizabeth Witte about 2 months ago in RingCentral Contact Center 0 Under review

QM - Allow the ability to determine who receives an agent's "Request Further Review" rather than all "challenges" assign to one person

Currently, QM "Request Further Review" set up only allows for 1 person to be designated to receive these "challenges" and the only choices are either the original evaluator or one other person (in our case the QM manager) to receive all the reques...
Laurine Vieira 23 days ago in RingCentral Contact Center 0 New

Adding 'Favourites' to Custom Reports in NICE InContact

As more and more of our Business Units are moved across to Ring Central/NICE InContact, we are seeing the number of Custom Reports increase, as they are all building their own reports. We currently have 450+. It would therefore be really good if a...
Sarah Marshall 23 days ago in RingCentral Contact Center 2 New

Order contacts in the message tab

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Igor Zenyuk 9 days ago in RingCentral Contact Center 0 New

Quality Evaluation - ability to update / delete comments

When completing an evaluation, if you add a comment beside a specific questions / component, once it is added you cannot update or delete it. The only way to fix is to override with another comment. In addition, after saving an evaluation as a Dra...
Kim Landry 3 months ago in RingCentral Contact Center 0 Under review

Make the minimum password length 12 or more characters

For increased security
Winston Cook 944C 3 months ago in RingCentral Contact Center 0 Under review

The audit history shows a date/time when the skill is last started or stopped, but the Modified User defaults to Miguel Martinez.

When looking at the Audit History for a skill, it shows the last time an outbound skill is started or stopped, but doesn't show the actual user who initiated the start or stop. Instead it defaults to Miguel Martinez, the admin for the call center,...
5866 - Miguel Martinez 10 days ago in RingCentral Contact Center 0 New

Skill Notification History report does not show user who uploaded call list when "auto-start" checkbox is checked.

There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...
5866 - Miguel Martinez 10 days ago in RingCentral Contact Center 0 New

OSH Option to only allow 1 live contact method at a time

Within OSH settings, phone calls and chats can be presented at the same time. Can phone calls and chats be considered both live pieces of work and not presented to reps at the same time?
Kaci Joslin 5 months ago in RingCentral Contact Center 0 Under review