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RingCentral Engage Digital

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Engaged Digital All Channel OOO

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...
Meagan Butler over 1 year ago in RingCentral Engage Digital 0 Under review

Get rid of user greeting

I've never met anyone that used/wanted a user greeting. The problem with it is it is the first option you hear when going in to record your voicemail greeting and half the time the persone records their VM on their user greeting and then they thin...
Guest over 2 years ago in RingCentral Engage Digital 1 Already exists

Synchronize a single address for each Google My Business source connected to the platform

When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not al...
Guest over 2 years ago in RingCentral Engage Digital 0 Future consideration

Ability to block an attachment in undetected phishing email

Some of phishing emails are not detected. For security reasons, it would be necessary to be able to block the attachment, to avoid a download by an agent if the email has been identiifed afterwards as phising.
Guest over 2 years ago in RingCentral Engage Digital 0 Already exists

Agent AHT

We need to have a parameter that calculates the time spent on a task same as AHT but excluding the time spent waiting for a customer reply. By this, I can calculate a KPI for the agent as part of his evaluation. Currently, we can’t depend on the A...
Guest over 2 years ago in RingCentral Engage Digital 0 Will not implement

Suggestion: Create cross-links between D and V Home Pages in EO

No description provided
about 3 years ago in RingCentral Engage Digital / RingCentral Engage Voice 0 Under review