RingCentral Engage Digital

it's more convenient and efficient if we have the ability to paste image in ED instead of saving and uploading the file to attach.

When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not al...

Some of phishing emails are not detected. For security reasons, it would be necessary to be able to block the attachment, to avoid a download by an agent if the email has been identiifed afterwards as phising.

We need to have a parameter that calculates the time spent on a task same as AHT but excluding the time spent waiting for a customer reply. By this, I can calculate a KPI for the agent as part of his evaluation. Currently, we can’t depend on the A...

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...

It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage

add a new option or button to delete chat history from customer side