Skip to Main Content

My subscriptions: RingCentral Engage Voice

Showing 92 of 7551

Call streaming IVR audio

Current Call streaming is capable of streaming audio of Queues and Campaign calls in Engage Voice. https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started New idea is the capability of Call streaming dual aud...
Hari Srinivasan 6 months ago in RingCentral Engage Voice 0 New

Ability to insert pictures and links in email templates

We do all outbound calling for a number of clients who do fundraising. It would be nice to have the ability to add the company's logo to the emails we send out to their donors. It would also be great to have the ability to insert donation links in...
Chris Smith 9 months ago in RingCentral Engage Voice 0 Under review

Allow data collected from scripts to be included in reporting in Historial reports

With the sunset of Prebuilt reports it is a necessity to have data collected from the script into the historical reports such as the Interactions report which already includes all ACD data but not the ability to import script data.
Chris Smith 9 months ago in RingCentral Engage Voice 0 Under review

Engage Voice FedRAMP certified

Engage Voice FedRAMP certified is a deal braker for ALL GOVERNMENT ACCOUNTS as of Jan 2022. This means we can't get this accounts at all. These are 10 year contracts and when the window closes, your may never get e second chance. Please talk with ...
Steven VIP Ops 9 months ago in RingCentral Engage Voice 0 Under review

Customized Statuses Organizational Wide

It would be beneficial to be able to set customizable statuses beyond the generic canned statuses, like Out to Lunch, Vacation, etc. That could be setup organizationally wide per account. In addition, if there could be multiple voicemail options t...
Convergent Communications 9 months ago in RingCentral Engage Voice 0 Under review

Develop time zone restrictor API for system generated callbacks

Please implement an API (or update to the callback programming) that would restrict outbound system generated callbacks by time zone. The goal of this update/API would be to limit the ability to launch a requested callback to an area code outside ...
Selena Lewis 10 months ago in RingCentral Engage Voice 0 Under review

Create a Virtual Agent Voice Bot for RingCentral

Everyone has a Chat bot, but not too many companies have a Voice Response Virtual Agent. I have been solicited by TalkDesk and they provide a Virtual Voice Bot with their basic package. RingCentral needs this kind of functionality.
Rick Versace 10 months ago in RingCentral Engage Voice 0 Under review

Evaluate Logitech H540 as an approved headset for Engage

Hello, Please evaluate (and hopefully approve) the Logitech H540 headset as an approved headset for Engage. This is a cost effective headset selection for high turnover agent populations. Thank you!
Selena Lewis 11 months ago in RingCentral Engage Voice 0 Under review

Agent Login Time Historial report log time in a hours and minutes decimal instead of showing days hours minutes and seconds instead of showing days hours minutes and seconds.

I'd like to see about getting the Agent Login Time Historial report to show times with hours and minutes in a decimal format instead of showing days hours minutes and seconds. I have tried to change the format to both Decimal (1) and Decimal (2) n...
Chris Smith about 1 year ago in RingCentral Engage Voice 0 Under review

Requested reports for Historical reporting

Requesting a couple of report additions to the Historical reporting platform: 1) Inbound Call Detail Download (from prebuilt) be added to Historical reports, with "Is Callback?" and "Agent Notes" fields 2) Duplicate Inbound Call Detail Download re...
Selena Lewis about 1 year ago in RingCentral Engage Voice 0 Under review